FAQ & POLICIES
Our goal is to ensure that you are happy with your shopping experience and the products you purchase.
Please review our policies before making a purchase. Should any issue arise with your purchase, please contact us directly so we can address the concern/issue:
Email: firstname.lastname@example.org / Phone: 904-600-4ART(278)
ONLINE STORE POLICIES
Returns: All sales are final. Vintage and antique items are sold "As is". No refunds or exchanges are permitted. In the event that your purchase has been damaged during shipping, please contact us with 72 hours of receipt so we can submit a claim and resolve the issue.
Shipping: All items are insured and shipped using USPS. For larger pieces or furniture pieces, contact us directly for a quote or local delivery availability.
Note about PAINT: Despite having co-developed a wrapping method with USPS and UPS, paint cans can occasionally be dented or dinged during the shipping process (particularly when they are dropped by the shipper). Cosmetic damage does not affect the quality or the usability of the product thus our damage policy (or insurance) does not cover this. If the product is damaged in any other way, notification must be received within 48 hours.
In-store pick up: You may elect to have your purchase made ready for pick up in-store at the Vintage Arts Boutique. Please pick up your purchase with 48 hours of payment. Items not retrieved within 30 days will be deemed abandoned and they will be forfeited back to Vintage Arts.
IN-STORE BOUTIQUE POLICIES
1. All sales are final. All items are sold as is. No refunds or exchanges except on clothing. Unworn clothing may be exchanged only within 7 days with tags in tact and the piece in NEW condition. The original receipt must be presented to complete an exchange.
2. All purchases must be removed from the store within 48 hours of purchase. Items not retrieved within 30 days will be deemed abandoned and they will be forfeited back to Vintage Arts.
3. Please inquire in-store about additional policies regarding layaway, delivery, holds, and other. We are happy to accommodate you as best we can!